The owner of the webshop seinapaneel.ee (hereinafter referred to as the Webshop) is PECCO OÜ (registration code 14772700), located at Lähte 4, Rae village, Rae municipality, Harju county 75310.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. A delivery fee is added to the price.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid by bank transfer or other payment method.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
If the ordered goods cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded, usually within 1-2 working days. Depending on the payment method, it can take up to 7 working days to receive your payment.
Delivery to
Goods will be sent to the following countries: Estonia
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract.
In exceptional cases, you have the right to have the goods delivered within 30 calendar days.
If the Online Shop has informed the buyer on the website or in the order confirmation of delivery problems and a deadline exceeding 30 calendar days, the deadline published by the Online Shop will apply.
The online shop seinapaneel.ee is not liable for the delay in delivery of goods if the goods have been delivered to the logistics partners on time, but the delay in delivery is due to circumstances that the online shop seinapaneel.ee could not influence or foresee.
Right of withdrawal
After receipt of the order, the purchaser has the right to withdraw from the contract concluded in the e-shop within 14 days [depending on the products, the purchaser may not have the right to withdraw, the relevant products and services must be listed in such a case and must meet the conditions listed in § 53(4) of the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective). The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the withdrawal, return to the buyer all the payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
In order to return the goods, you must send a free-form withdrawal request to info@seinapaneel.ee within 14 days of receipt of the goods.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer, if the price of the goods in the online shop has been marked significantly below the market price of the goods due to a mistake.
Complaints procedure
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Within this first year after the delivery of the goods to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to info@seinapaneel.ee.
The online shop is not liable for defects that occur after the delivery of the goods due to the actions or omissions of the consumer (incorrect use, accident, etc.) or in the case of normal wear and tear caused by normal use of the goods.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees related to the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
By entering the data in the online shop seinapaneel.ee and with the corresponding confirmation, the Buyer grants the right to collect and process the Buyer’s personal data (name, contact telephone, delivery and/or home address, e-mail address) and to forward personal data to the logistics partner for the delivery of the goods.
Seinapaneel.ee online shop has the right to use the Buyer’s home or location address for advertising and other information to the Buyer.
The Buyer has the right at any time to prohibit the collection and use of his/her personal data, unless this is necessary for the recovery of a claim arising from the contract or for the delivery of the goods.
The use of electronic personal data for direct mailing will only take place if the Buyer has given his or her separate consent for this on the website seinapaneel.ee.
Encrypted data communication with banks when paying for purchases ensures the security of the Buyer’s personal bank details, which are not accessible by Veebipoel.
Intellectual property and its exploitation
- All intellectual property on the seinapaneel.ee website is the property of PECCO OÜ and protected by copyright law.
- Copying, distribution, publication for commercial purposes, use in the mass media or any other use of intellectual property without the author’s consent is prohibited.
Dispute resolution
If the buyer has a complaint regarding the Online Shop, it should be sent by e-mail to info@seinapaneel.ee, indicating the name of the person placing the order, the contact telephone number, the order number and a precise description of the non-conformity or defect of the product, accompanied by a picture.
In the event of a defect, the consumer has the right to contact the online shop seinapaneel.ee within two months at the latest, submitting the invoice on the basis of which the purchase was paid for.
If the goods are defective, please stop using them.
The repair or replacement of defective goods shall be agreed between the online store seinapaneel.ee and the Consumer. The cost of the repair is covered by the online shop seinapaneel.ee.
The online store seinapaneel.ee is not liable for any defects in the product caused by the Consumer as a result of improper storage or improper use of the product.
All complaints submitted by email will be reviewed and the Consumer will be contacted as soon as possible, but no later than 14 days after receipt of the complaint.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can turn to the European Union’s consumer dispute resolution platform.